Remote IT Assistance
We provide immediate telephone and remote support for all IT related issues, troubleshooting both hardware and software problems. Using our remote access software which can be easily installed over the phone, we are able to offer fast and effective service for ad-hoc customers.
On-site Assistance
In the instance that an IT problem cannot be resolved remotely, we also offer on-site technical support for your IT infrastructure. With knowledge of both Microsoft and Apple devices, this removes any limitations of the support that can be provided. Additional call out rates apply for on-site support, however this is included with a managed service solution.
Cloud Services
Both ad-hoc customers and fully managed clients can have access to our cloud-based services, including domain hosting, web hosting, Office 365, hosted virtual desktops, Microsoft Azure, online data backup and security solutions.
Don’t Rule Out Our Managed Service Solution
Companies who wish to take advantage of our managed service solution will experience lower levels of downtime, increased performance and efficiency of IT systems, and a quick resolution of routine or emergency IT problems. Most importantly, by allowing us to take responsibility of the functionality and performance of your IT systems, you are able to focus on the day-to-day operations that make your business work.
We understands that IT systems are critical to your business success, therefore a managed service is a priority that offers many benefits. Our remote computer support services provide regular status reports on the heath of your IT infrastructure. The crucial information allows us to remotely monitor your IT ‘health status’ and act accordingly if required.
When you have a business to run, the last thing you need is to worry about your IT systems. When things do go wrong, you will have piece of mind that our computer support service will have you up and running again in the shortest possible time. Also, if possible, we do this remotely, entailing minimal disruption to your working today.